BUSINESS FLEET AFRICA | November 2022
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WWW.BUSINESSFLEETAFRICA.CO.ZA
Isuzu has walked away with top honours in the Manufacturer Of
The Year (MOTY) awards, run annually by the Southern African
Vehicle Rental and Leasing Association (SAVRALA).
Now in its 27th year, the MOTY awards pays tribute to the
vehicle manufacturers for the level of service and support
provided to SAVRALA members, who manage roughly
400 000 vehicles per year through the rental and leasing
channels.
These awards are based on two comprehensive surveys
completed by 38 car rental and leasing companies in South
Africa, measuring the service from the manufacturers they
interact with regularly and whose vehicles they have in their
fleets.
Among the various areas of business surveyed are
communication and contact with the manufacturers, support
provided, maintenance issues, financial aspects and B-BBEE
compliance.
The participating rental and leasing companies are required
to involve all the relevant people who are knowledgeable
about each criterion within their organisations, to complete
the various sections of the surveys. This is to ensure that the
results are not biased and can be used by the manufacturers to
identify and rectify any pain points in their customer journey
with the rental and leasing industries.
A snapshot of the results
In 2022, Isuzu was voted as the winner in both the Rental and
Leasing categories for the third consecutive year. In the Rental
category, Toyota improved their third position from 2021 and
moved into the second position this year. For the first time
ever, Mini moved into a podium position, by being awarded the
bronze award in the Rental Category.
The Leasing positions remained the same as last year, with
Isuzu taking top honours, followed by Volkswagen in second
place and Toyota close on their heels taking third place.
Considering all the challenges currently facing the automo-
tive industry, this is no small feat. Manufacturers had to walk
a tight rope to remain operational amidst the aftermath and
recovery of the COVID-19 pandemic, the war in Ukraine, the
global chip shortages leading to a shortage of new vehicles, the
global energy crisis and the KZN flooding earlier this year, to
name but a few.
Rental results for 2022
Isuzu continued their winning spree, attaining the highest
score on the measured criteria and helped along by a level one
B-BBEE level of contribution, the only manufacturer achieving
level one. Toyota moved into second position, as they did in
2020, in the process moving Volkswagen out of the top three
SAVRALA crowns 2022 winners
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